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The Ten Phases of Service

  1. Preparation: Pre-service meeting, preparing equipment, setting up the dining room.

  2. Greeting Guests: Welcome Guests, take their coats, escort them to their table.

  3. Seating Guests: Seat Guests, present menus and wine list.

  4. Drinks service: Water service, recommending aperitifs, ordering wine.

  5. Bread service: Provide Guests with fresh bread and accompaniments.

  6. Taking orders: Make menu recommendations. Allow time to decide, then take their order.

  7. Serving meals: Present dishes. Once everyone has finished eating, clear plates. Repeat for each course.

  8. Coffee, tea and digestif service: After the final course, recommend digestifs, coffee, tea.

  9. Guest departure: Bring bill when requested. Escort Guests from the dining area, thank them ad bid them farewell.

  10. After service: Post-service meeting, cleaning dining and service areas, prep for the next service.


Proper Preparation Prevents Poor Performance

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