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Who's Who in Service

Trainee Commis:

An apprentice. Helps with preparation, like polishing cutlery and glasses.

Commis de Rang or Runner:

Plays a supportive role to the Station Head Waiter. Helps with clearing and re-setting.

Station Waiter:

Makes recommendations and takes the Guest's orders.

Station Head Waiter:

Oversees Station Waiters. Might make menu and wine recommendations and take orders.

Wine Steward or Sommelier:

Responsible for the service of alcoholic drinks. Has great knowledge of all drinks, especially wine.

Maître d’ Hôtel or Head Waiter:

Has a supervisory role. Able to assist Station Waiters as well as the Restaurant Manager.

Hostess / Host:

Handles reservations. Greets Guests as they arrive at the restaurant.

Restaurant Manager:

In charge of organization and administration. Ensures that all aspects of service run smoothly.

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