Leading Hotelier Term of Service






Leading Hotelier is an online training and information platform for the hospitality industry.



In these Terms of Service, the “Important Terms” deal with using Leading Hotelier, and the “General Conditions” set out the legal basis on which Leading Hotelier is provided. You must accept these terms to use Leading Hotelier.



Leading Hotelier treats the confidentiality of our User’s information seriously, and handles all personal information in accordance with European privacy laws and the GDPR, as set out in the Leading Hotelier Privacy Policy. Simply, we protect our Users’ information, not exploit it.






The following terms are used regularly throughout these Terms of Service and have a particular meaning:

(a)   Account means a registered account within Leading Hotelier and includes Organisation, personal and Student accounts.

(b)   Agreement means the agreement formed in accordance with these Terms of Service between the Company and the User.

(c)   Application means the:

i   Web application accessible from https://www.leadinghotelier.com; and/or

ii   Leading Hotelier mobile application available from the Apple® App Store®, Google Play® and other mobile application marketplaces.

(d)   Certificate means a certificate awarded to a Student who successfully completes a Course in full.

(e)   Company means D.I Leading Hotelier.

(f)   Course means a short course provided via Leading Hotelier comprising of Lessons, an assessment and supporting material and any other verification of a Student’s aptitude for a skill subject to the Course.

(g)   Credit means any credit points awarded within Leading Hotelier to a Student for successfully viewing a Lesson.

(h)   Custom Content means any video content that is created and uploaded directly by an Organisation via Leading Hotelier.

(i)   Fee means any fees payable to the Company for access to or use of Leading Hotelier.

(j)   Group means a group of Students associated with each other by an Organisation within Leading Hotelier.

(k)   Lesson means a short lesson provided via Leading Hotelier to develop particular skills.

(l)   Mentor Session means a short educational video or script on a particular topic provided via Leading Hotelier.

(m)   Organisation means the person or entity that holds an Organisation administrator account within Leading Hotelier (which if in doubt shall be the named Account holder).

(n)   Personal Information means information that identifies an individual, or makes an individual who is reasonably identifiable, whether the information is true or not.

(o)   Privacy Policy means the Company’s privacy policy as updated from time-to-time, accessible from here: www.leadinghotelier.com/privacy-policy.

(p)   Schedule means a schedule of Courses, Lessons, Mentor Sessions and/or Custom Content selected by the Organisation to be completed by a Student.

(q)   Site means the website found at https://www.leadinghotelier.com, or such other URL used by the Company from time-to-time.

(r)   Student means a person that holds a Student account within Leading Hotelier for the purposes of viewing Leading Hotelier Consent.

(s)   Subscription Fee means the either the monthly or annual fee charged for access to and use of Leading Hotelier.

(t)   Third Party Services means any of the Organisation’s third party service account connected to and/or integrated with Leading Hotelier.

(u)   Leading Hotelier means the Company’s suite of tools, applications and services, known together as “Leading Hotelier”, licensed to the Organisation under this Agreement.

(v)   Leading Hotelier Content means either or all of Courses, Lessons, Mentor Sessions and Custom Content.

(w)   Leading Hotelier Proposal means a proposal provided to an Organisation by the Company for use of Leading Hotelier, which may include (without limitation) a quote as to pricing.

(x)   User means either or both of an Organisation, or a Student, as the use of the term in its context implies.





This Agreement governs the use of Leading Hotelier by any User and limits the liability of the Company to any User. This Agreement has specific terms of use (in addition to the General Conditions) that apply to:

(a)   Students (Item E); and

(b)   Organisations (Item F).



In addition to any other express or implied consents, by using Leading Hotelier the User accepts and agrees to the terms of:

(a)   This Agreement; and

(b)   The Privacy Policy.



The licence granted under this Agreement shall be ongoing until terminated in accordance with the terms of this Agreement.



The User agrees:

(a)   To use Leading Hotelier in accordance with the terms of this Agreement; and

(b)   If creating an Organisation account, that it is authorised to establish, maintain and pay for the account for the Organisation.



The Organisation agrees:

(a)   To pay the Fees in accordance with the pricing on the Site from time-to-time, or as otherwise agreed with the Company (including within a Leading Hotelier Proposal), as and when they fall due, and for each Student it authorises on its account; and

(b)   That it is responsible for the conduct of each Student it authorises, who each must enter into and comply with this Agreement.





To access Leading Hotelier, each User must have a registered account with Leading Hotelier (either as an Organisation or as a Student, as the case may be).



The Company provides instructional content on the Site and within Leading Hotelier to assist Users with Leading Hotelier. This documentation shall be updated from time-to-time. Leading Hotelier also provides user support services.



The Company does not offer qualifications of any type in relation to a User’s use of Leading Hotelier. The Company is not a registered provider of tertiary or higher education services, nor does it represent itself as such.



Student Accounts

(a)   A User may obtain a Student account by either:

(i)   Registering as a Student themselves; or

(ii)   An Organisation inviting the User to register a Student account linked to that Organisation. In such circumstances, the Student is still required to separately accept the invitation from the Organisation and accept these Terms of Service.

(b)          Notwithstanding the permissions granted by an Organisation and the payment of Fees, once a Student has claimed ownership of an account created for them by an Organisation, the Student shall be entitled to maintain their account once their association with an Organisation has ceased and update their profile details to remove their association with the Organisation as appropriate.

(c)   A Student account that is not associated with an Organisation, shall in default be a free account, unless the Student:

(i)   Upgrades their subscription to become a paying customer of Leading Hotelier; or

(ii)   Another Organisation connects with the Student’s account.

(d)   A Student account may be used by the student to complete such Courses and Schedules as:

(i)   The Student has subscribed for; or

(ii)   An Organisation has granted the Student access to.

(e)   The Organisation shall be solely responsible for the payment of any remuneration to the Student for participating in any Courses and/or Schedules.

(f)   A Student can hold multiple Student accounts linked to different Organisations.

(g)   A Student can add themselves to an Organisation account, subject to the Organisation’s acceptance. For clarity, an invitation from the Organisation is not required.



Organisations Accounts



An Organisation account may allow an Organisation to:

(a)   Create Student accounts;

(b)   Add registered Student’s to the Organisation’s Account;

(c)   Create and manage Schedules;

(d)   Create and manage Groups;

(e)   Upload and archive or delete Custom Content to the Organisation account;

(f)   View Credit and Leading Hotelier Content records of Students connected to the Organisation;

(g)   Grant admin privileges over the Organisation’s Account to other Users, including with regard to specific Students or Groups.



Credits and Certificates


(a)   A Student shall be provided Credit for successfully completing a Lesson.

(b)   A Student shall be awarded a Certificate for successfully completing a Course.

(c)   A Certificate will not be awarded against the Student’s account until the Student has successfully completed an assessment of the Student’s skills relative to a Course. Such assessment shall only become available when the Student views each lesson under the relevant Course and may include successfully completing a quiz or such other assessment method as may be conducted via Leading Hotelier from time-to-time.

(d)   Unless agreed otherwise by the Company, the Company shall not be responsible to any User in relation to Credits or Certificates, including with regard to (without limitation):

(i)   The granting of any qualification;

(ii)   The Student’s relationship (including employment) with an Organisation; or

(iii)   Any other use a Student intends to make of Credits or Certificates.




(a)   The Application is accessible to registered Users via login from the Site. To use Leading Hotelier, it is necessary that the User has access to the Application via the internet or mobile application.

(b)   The Application:

(i)   Contains the Leading Hotelier Content made available by the Company;

(ii)   Contains the Personal Information that each User enters into the Application; and

(iii)   Provides the Organisation with account management.




The User agrees and acknowledges that:

(a)   Leading Hotelier has third party dependencies which may affect its availability, including without limitation:

(i)   Enterprise Resource Planning Services;

(ii)   Practice Management software;


(iii)   Infrastructure providers;

(iv)   iv   Email service providers; and

(b)   The Company has no means of controlling the availability of such dependencies, although each of those services has a robust operating standard suitable for commercial dependency.




(a)   The Company provides user support for Leading Hotelier via a dedicated support email.

(b)   The Company shall endeavour to respond to all support requests within 1 Business Day.

(c)   The Company reserves the right to require the payment of reasonable Fees for non-standard support requests prior to the provision of such support.





(a)   Pricing shall be in accordance with the prices advertised on the Site, or as agreed between the Company and the User in a Leading Hotelier Proposal, or as otherwise agreed between the User and the Company.

(b)   Notwithstanding (a) above, the primary Fee to use Leading Hotelier shall be the Subscription Fee, which is payable monthly or annually in advance as elected by the User (after any free trial period has expired).

(c)   The Subscription Fee applies in accordance with the account type and number of user licences subscribed for by the User, in accordance with the features and pricing described on the site, or otherwise agreed with the Company.

(d)   Subject to the Company being notified otherwise or the valid termination of this Agreement prior to the expiry of the User’s billing cycle, the User agrees to the automatic successive renewal of its Account for the same duration and on the same terms, and to be charged the Subscription Fee accordingly.

(e)   The Organisation shall pay any implementation or integration fees (if any) agreed with Company for the configuration of Leading Hotelier for the Organisation, in addition to the Subscription Fee for any services required to enable the User to use Leading Hotelier.

(f)   Notwithstanding any agreement to the contrary, the User responsible for payment of Fees agrees to provide a credit card through Leading Hotelier, which will be charged in accordance with the relevant User’s subscription. Without provision of a valid credit card, or other agreed payment method, the Organisation agrees that it has no right to access Leading Hotelier.

(g)   The Company reserves the right to introduce or change any Fees from time-to-time by giving the User no less than 14 days’ written notice. Any new or changed Fees will apply at the next billing period after the User has been given such notice.

(h)   If a User does not accept a change to any Fees, then it can simply terminate its account.




Unless stated otherwise, all Fees are quoted in US dollars, however transactions may be processed in an equivalent foreign currency (such as Australian dollars, British pounds or Euros).



Sales Tax

For Organisations in Europe, VAT is applicable to any Fees charged by the Company to the User. Unless expressed otherwise, all Fees shall be deemed exclusive of VAT, or any other sales taxes relevant to the User. The Company will provide the Organisation with a Tax Invoice for any payments.




No refunds are offered on the Subscription Fee other than as required by law or as agreed at the absolute discretion of the Company. For clarity, this applies to any cancellation of a subscription before the end of the paid subscription term.



Late Payment

(a)   If the Organisation does not pay the full Fees as required, the Company may suspend all User access to Leading Hotelier for that account.

(b)   If Fees are not brought out of arrears within 28 days of becoming overdue, the Company may terminate the Organisation’s account in Leading Hotelier without notice and end this Agreement.

(c)   The User agrees that the Company shall not be responsible or liable in any way for:


(i)   Interruptions to the availability of Leading Hotelier in the event of (a);

(ii)   Loss of Personal Information in the event of (b).




The Student agrees and accepts that:

(a)   The Student is bound by the terms of this Agreement even if their account was set up by an Organisation;

(b)   It is the Student’s responsibility to follow the instructions relative to each Course and correctly perform any activities instructed in the Course;

(c)   The Company shall not be liable for any claim based on injury, illness, death or damage to property that results from a Student’s use of Leading Hotelier;

(d)   The Student indemnifies Leading Hotelier against all costs, claims damages and expenses for any injury or damage caused to the person or property of a Third Party as a result of the Student’s use of Leading Hotelier;

(e)   Leading Hotelier may send the Student emails, text messages, push notifications and other alerts on behalf of the Company or Organisation connected with the Student’s account and Leading Hotelier services (subject to the student opting out); and

(f)   Any consent made by a Student through Leading Hotelier is valid and binding unless and until revoked by the Student. The Company and an Organisation may rely on a consent made through Leading Hotelier without any need to further verify the veracity of that consent.




The Organisation agrees and warrants that:

(a)   To the extent permitted by law the Organisation indemnifies and will hold Leading Hotelier harmless against all costs, claims damages and expenses for:

(i)   Any penalty imposed upon the Organisation;

(ii)   Any injury, illness or death caused to a Student or Third Party;

(iii)   Any damage to the property of any Student, Nominee or Third Party;

(iv)   Any claim of infringement of intellectual property rights made by a Third Party;

(v)   Any claim with respect to employee entitlements made by a Student linked to the Organisation’s Account;


(vi)   Any information that the Organisation provided to the Company is found to be misleading;

(vii)   Any loss of content or interruption to the availability of Leading Hotelier in event of clause 5.2;

(viii)   Any claim of breach of confidentiality by any Third Party;

(b)   It shall not disclose any information about a Student to any person or party other than as authorised by the Student;

(c)   All information supplied to Leading Hotelier about a Student on their behalf is provided with that Student’s consent;

(d)   It shall ensure all personal information it has access to through its use of Leading Hotelier is kept and used in accordance with applicable privacy laws in the jurisdiction. It must not provide Personal Information to the Company or create a Student account on behalf of any person unless the Organisation remains compliant with all privacy laws in doing so;

(e)   It shall only use Leading Hotelier for its intended purpose as set out in this Agreement; and

(f)   It shall comply with all anti-SPAM legislation in its jurisdiction.





The parties may agree to any Special Conditions to this Agreement in writing, which shall include any terms agreed in a Leading Hotelier Proposal. Where the parties make such Special Conditions, those Special Conditions shall prevail over any inconsistency with any other provisions of this Agreement.






The following definitions apply in this document:

(a)   Business Day means a day (other than a Saturday, Sunday or public holiday) on which banks are open for general banking business in Cyprus.

(b)   Commencement Date means the date set out in this Agreement.

(c)   Confidential Information means all information (whether or not it is described as confidential) in any form or medium concerning any past, present or future business, operations or affairs of either party, including, without limitation:

(d)   all technical or non-technical data, formulae, patterns, programs, devices, methods, techniques, plans, drawings, models and processes, source and object code, software and computer records;

(i)   all business and marketing plans and projections, details of agreements and arrangements with third parties, and User and supplier information and lists;

(ii)   all financial information, pricing schedules and structures, product margins, remuneration details and investment outlays;

(iii)   all information concerning any employee, customer, contractor, supplier or agent of the relevant party;

(iv)   all information concerning any employee, customer, contractor, supplier or agent of the relevant party;

(v)   the party's policies and procedures; and

(vi)   all information contained in this document,

(vii)   Is known by or is in the other party's possession or control other than through a breach of this document and is not subject to any obligation of confidence; or

(viii)   Is in the public domain other than by a breach of this document or any obligations of confidence.

(f)   Corporations Act means the Corporations Act 2001 (Cth).

(g)   Force Majeure means an event or cause beyond the reasonable control of the party claiming force majeure. It includes each of the following, to the extent it is beyond the reasonable control of that party:

(i)   Act of God, lightning, storm, flood, fire, earthquake or explosion cyclone, tidal wave, landslide, adverse weather conditions;

(ii)   The effect of any change in applicable laws, orders, rules or regulations of any government or other competent authority; and

(iii)   Embargo, inability to obtain necessary materials, equipment or facilities, or power or water shortage.

(iv)   GDPR means the European Union’s General Data Protection Regulation.

(h)   General Conditions means the terms and conditions set out in the section of this Agreement entitled “General Conditions”.

(i)   Important Terms means this Agreement’s details and variables set out in the section of this Agreement entitled “Important Terms”.


(j)   Intellectual Property means all copyright, patents, inventions, trade secrets, know-how, product formulations, designs, circuit layouts, databases, registered or unregistered trademarks, brand names, business names, domain names and other forms of intellectual property;

(k)   Intellectual Property Rights means, for the duration of the rights in any part of the world, any Moral Rights, industrial or intellectual property rights, whether registrable or not, including in respect of Intellectual Property, applications for the registration of any Intellectual Property and any improvements, enhancements or modifications to any Intellectual Property registrations.

(l)   Moral Rights means:

(i)   Moral rights pursuant to the Copyright Act 1968 (Cth);

 (ii) Or any governed by European law.

(m)   Privacy Act means the Privacy Act 1989 (Cth).

(n)   Special Conditions means the terms and conditions set out in the section of this agreement entitled “Special Conditions”.



Headings are only for convenience and do not affect interpretation. The following rules apply unless the context requires otherwise:

(a)   The singular includes the plural and the opposite also applies.

(b)   If a word or phrase is defined, any other grammatical form of that word or phrase has a corresponding meaning.

(c)   A reference to a clause refers to clauses in this Agreement.

(d)   A reference to legislation is to that legislation as amended, re enacted or replaced, and includes any subordinate legislation issued under it.

(e)   Mentioning anything after includes, including, or similar expressions, does not limit anything else that might be included.

(f)   A reference to a party to this Agreement or another agreement or document includes that party’s successors and permitted substitutes and assigns (and, where applicable, the party’s legal personal representatives).

(g)   A reference to a person, corporation, trust, partnership, unincorporated body or other entity includes any of them.

(h)   A reference to information is to information of any kind in any form or medium, whether formal or informal, written or unwritten, for example, computer software or programs, concepts, data, drawings, ideas, knowledge, procedures, source codes or object codes, technology or trade secrets.

(i)   A reference to dollars or $ is to an amount in USA currency.




This Agreement applies to use of and access to Leading Hotelier.



Where the User does not accept or can no longer comply with the terms and conditions of this Agreement, the User must immediately cease using Leading Hotelier.



This Agreement may be updated by the Company at its absolute discretion from time-to-time, and unless stated otherwise by the Company in writing, such updates shall come into effect for use of Leading Hotelier at the commencement of the User’s next billing period.




The User agrees and accepts that Leading Hotelier is:

(a)   Hosted by the Company using a secure third-party hosting service and shall only be installed, accessed and maintained by the Company;

(b)   Accessed by the User using the internet or other connection to the servers hosting the Leading Hotelier and is not available ‘locally’ from the User’s systems; and

(c)   Managed and supported exclusively by the Company from the Company’s third party hosting service and that no ‘back-end’ access to Leading Hotelier is available to the User unless expressly agreed in writing.



As a hosted and managed service, the Company reserves the right to upgrade, maintain, tune, backup, amend, add or remove features, redesign, improve or otherwise alter Leading Hotelier.



The Company shall not exercise its rights under clause 3.2 in a manner that would intentionally cause the User to lose access to Personal Information or fundamentally decrease the utility of Leading Hotelier to the User, other than in accordance with the terms of this Agreement.




By accepting the terms and conditions of this Agreement, the User is granted a limited, non-exclusive and revocable licence to access and use Leading Hotelier for the duration of this Agreement, in accordance with the terms and conditions of this Agreement. The terms of the licence will depend on the account type of the User.



Student Licence

(a)   The licence granted to a Student shall only permit access and use of Leading Hotelier for that particular individual, and does not permit the Student to authorise additional users of Leading Hotelier.



Organisation Licence

(a)   The Organisation agrees to be bound by the terms of the licence agreed between the Organisation and the Company in writing from time-to-time (including, and especially, in a Leading Hotelier Proposal), which may specify with the following terms respect to the licence (without limitation):

(i)   A fixed term;

(ii)   A defined territory;

(iii)   Included venues and authorised users per venue; and

(iv)   The notice period required by the parties to terminate this Agreement.



The Company may revoke or suspend the User’s licence(s), acting reasonably, for any reason it sees fit, including for breach of the terms and conditions in this Agreement by the User or any of its users.



The User may not assign, transfer, sublicense or otherwise create an interest in this Agreement without the written consent of the Company.




The User agrees that it shall only use Leading Hotelier for legal purposes and shall not use it to engage any conduct that is unlawful, immoral, threatening, offensive, abusive or in a way that is deemed unreasonable by the Company in its discretion, which shall include any Custom Content and communications sent via the Site (such as comments and chat rooms).



In the event of breach of clause 5.1, the Company may in its complete discretion elect to remove the infringing content, suspend or terminate accessibility to Leading Hotelier or otherwise exercise its legal rights.




The Organisation may add users under their Organisation account to access Leading Hotelier in its absolute discretion. The Organisation agrees that additional Fees may be payable for each additional user it authorises and acknowledges that any users under their account are free to register a separate account with Leading Hotelier.



The Organisation acknowledges that they are solely responsible for managing authorised users under their Account, and for all conduct and activities under their Account by any authorised users.



The Company accepts no liability for access to Personal Information by users authorised by the User or using login details of users authorised by the User.



The User is solely responsible for the security of its username and password for access to Leading Hotelier.



The User is responsible for ensuring that users comply with this Agreement in full and are liable for any breach of them.




Other than as agreed under this Agreement or elsewhere in writing by the Parties, the Company obtains no right, title or interest in Personal Information.



The Company accepts no liability for the content of Personal Information and/or Custom Content.



The User is responsible for the accuracy, quality and legality of Personal Information and Custom Content and the User’s acquisition of it, and the users that access and/or use Personal Information and/or Custom Content.



The Company shall only access, use, modify or otherwise deal with Personal Information in accordance with the terms of this Agreement and the Privacy Policy, except where required by compulsion of law or upon the User’s authority (such as to provide support for Leading Hotelier).




The Company maintains the Privacy Policy in compliance with the provisions of the Privacy Act and the GDPR for data that it collects about the User and other customers.



The Privacy Policy only relates to how the Company handles Personal Information and does not apply to how the User handles Personal Information. The User is free to handle Personal Information as they with and the Company shall not be responsible for the User’s use of Personal Information in any circumstances.



The Company makes no warranty as to the suitability of Leading Hotelier in regards to the User’s privacy obligations at law or contract, and it is the User’s responsibility to determine whether Leading Hotelier is appropriate for the User’s circumstances.




The Company shall issue the User a Tax Invoice for all Fees for where VAT applies.



The terms of payment set out in the Important Terms shall apply.



Should the User dispute a Tax Invoice, the User must notify the Company of the disputed item within 5 Business Days of the date of the Tax Invoice. The User must pay the amount of the Tax Invoice not in dispute within the prescribed payment period.



The Company reserves the right to charge any User interest at the rate of 2.5% per month on any overdue Tax Invoices, or in default, the maximum rate of penalty interest prescribed under law.




Security. The Company takes the security of Leading Hotelier and the privacy of its Users very seriously. The User agrees that the User shall not do anything to prejudice the security or privacy of the Company’s systems or the information on them.



Transmission. The Company shall do all things reasonable to ensure that the transmission of data occurs according to accepted industry standards. It is up to the User to ensure that any transmission standards meet the User’s operating and legal requirements.



Storage. The Company may limit the amount of data that the User stores in Leading Hotelier, and shall advise the User of such. Data that is stored with the Company shall be stored according to accepted industry standards.



Backup. The Company shall perform backups of its entire systems in as reasonable manner at such times and intervals as is reasonable for its business purposes. The Company does not warrant that it is able to backup or recover specific Personal Information from any period of time unless so stated in writing by the Company.




Application. By accepting the terms of this Agreement, the User agrees that the Company shall provide access to Leading Hotelier to the best of its abilities, however it accepts no responsibility for ongoing access to Leading Hotelier.




Trademarks. The Company has moral & registered rights in its trademarks and the User shall not copy, alter, use or otherwise deal in the marks without the prior written consent of the Company.



Proprietary Information. Leading Hotelier may use software and other proprietary systems and Intellectual Property for which the Company has appropriate authority to use, and the User agrees that such is protected by copyright, trademarks, patents, proprietary rights and other laws, both domestically and internationally. The User warrants that it shall not infringe on any third-party rights through the use of Leading Hotelier.



Application. The User agrees and accepts that Leading Hotelier is the Intellectual Property of the Company and the User further warrants that by using Leading Hotelier the User will not:

(a)   Copy Leading Hotelier or the services that it provides for the User’s own commercial purposes;

(b)   Download, copy and/or share Leading Hotelier Consent without the Company’s express written consent (unless it relates to Custom Content for which the User is the author); and

(c)   Directly or indirectly copy, recreate, decompile, reverse engineer or otherwise obtain, modify or use any source or object code, architecture, algorithms contained in Leading Hotelier or any documentation associated with it.




(a)   All content (with the exception of Personal Information and Custom Content) remains the Intellectual Property of the Company, including (without limitation) any source code, ideas, enhancements, feature requests, suggestions or other information provided by the User or any other party with respect to Leading Hotelier.

(b)   For the avoidance of doubt:

(i)   The Company does own most of the Intellectual Property with respect to Leading Hotelier Content in accordance with clause 12.4;

(ii)   In the absence of a written agreement to the contrary, any Custom Content developed by Leading Hotelier shall become the Intellectual Property of the Organisation upon full payment for that Custom Content by the Organisation; and

(iii)   Where the Organisation makes any Custom Content generally accessible to other Users via Leading Hotelier, then, in addition to any other terms agreed by the parties in writing, as consideration for Leading Hotelier’s hosting of that Custom Content the Organisation grants the Company a perpetual, royalty-free and irrevocable licence to use that Custom Content within Leading Hotelier.




The Company agrees to keep all Personal Information in the strictest confidence, and to the extent Personal Information is accessed and/or received by Leading Hotelier it shall be deemed as Confidential Information for the purposes of this Agreement.



Each party acknowledges and agrees that:

(a)   The Confidential Information is secret, confidential and valuable to the disclosing party (Discloser);

(b)   To owes an obligation of confidence to the Discloser concerning the Confidential Information;

(c)   It must not disclose the Confidential Information to a third party except as permitted in this Agreement;

(d)   All Intellectual Property rights remain vested in the Discloser but disclosure of Confidential Information does not in any way transfer or assign any rights or interests in the Intellectual Property to the receiving party; and

(e)   Any breach or threatened breach by the receiving party of an obligation under this Agreement may cause the Discloser immediate and irreparable harm for which damages alone may not be an adequate remedy. Consequently, the Discloser has the right, in addition to other remedies available at law or in equity, to seek injunctive relief against the receiving party (and its agents, assigns, employees, officers and directors, personally) or to compel specific performance of this clause.



A party must notify the Discloser in writing, giving full details known to it immediately, when it becomes aware of:

(a)   Any actual, suspected, likely or threatened breach by it of any obligations it has in relation to the Confidential Information.

(b)   Any actual, suspected, likely or threatened breach by any person of any obligation in relation to the Confidential Information; or

(c)   Any actual, suspected, likely or threatened theft, loss, damage, or unauthorised access, use or disclosure of or to any Confidential Information.



The receiving party must promptly take all steps that the Discloser may reasonably require and must co-operate with any investigation, litigation or other action of the Discloser or of a related body corporate if there is:

(a)   Any actual, suspected, likely or threatened breach of a term of this Agreement; or

(b)   Any theft, loss, damage or unauthorised access, use or disclosure of or to any Confidential Information that is or was in its possession or control.




The User agrees that it uses Leading Hotelier at its own risk.



The User acknowledges that the Company is not responsible for the conduct or activities of any user and that the Company is not liable for such under any circumstances.



The User agrees to indemnify the Company for any loss, damage, cost or expense that the Company may suffer or incur as a result of or in connection with the User’s use of Leading Hotelier or conduct in connection with Leading Hotelier, including any breach by the User of this Agreement.



In no circumstances will the Company be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity, loss of anticipated savings or any other similar or analogous loss resulting from the User’s access to, or use of, or inability to use Leading Hotelier (in circumstances of service downtime and interruptions), whether based on warranty, contract, tort, negligence, in equity or any other legal theory, and whether or not the Company knew or should have known of the possibility of such damage, to business interruption of any type, whether in tort, contract or otherwise.



Certain rights and remedies may be available under the Competition and Consumer Act 2010 (Cth) or similar legislation of other States or Territories and may not be permitted to be excluded, restricted or modified. Apart from those that cannot be excluded, the Company and the Company’s related entities exclude all conditions and warranties that may be implied by law. To the extent permitted by law, the Company’s liability for breach of any implied warranty or condition that cannot be excluded is restricted, at the Company’s option to:

(a)   The re-supply of services or payment of the cost of re-supply of services; or

(b)   The replacement or repair of goods or payment of the cost of replacement or repair.




Where a party is in breach of this Agreement, the other party may issue a written notice (Breach Notice) requiring the party in breach that must set out:

(a)   The nature of the breach;

(b)   The provisions of the Agreement that are alleged to have been breached;

(c)   A reasonable timeframe to remedy the breach in no less than 10 Business Days; and

(d)   The action required to remedy the breach.



Where a party issues a compliant Breach Notice in accordance with clause 15.1, the receiving party shall be required to respond and/or remedy the breach as so set out in the Breach Notice. Failure to respond in writing setting out:

(a)   The steps taken to remedy the breach; or

(b)   Why the party believes it is not in breach as put forward in the Breach Notice,

(c)   Shall not in itself confirm the alleged breach but shall be in itself a breach of this Agreement.



Failure to remedy a breach set out in a Breach Notice shall be a material breach of this Agreement (Material Breach).




General Termination. Except where a different notice period is agreed in writing between the parties (including and especially in a Leading Hotelier Proposal), and subject to the provisions relating to breach of this Agreement in the General Conditions, either party may terminate this Agreement without cause by providing the other party with no less than 28 days’ written notice.



Suspension for Non-Payment. The Company may suspend the Organisation’s account (and the accounts of any of its authorised users) should any Fees be outstanding to the Company at any time



Termination for Breach. Where a party is in Material Breach of this Agreement, the other party may terminate this Agreement by giving written notice of termination, which shall become effective 5 Business Days after the date of the notice.


Termination for Insolvency. Either party may terminate this Agreement immediately by notice, if either party:

(a)   Stops or suspends or threatens to stop or suspend payment of all or a class of its debts;

(b)   Is insolvent within the meaning of section 95A of the Corporations Act;

(c)   Fails to comply with a statutory demand (within the meaning of section 459F(1) of the Corporations Act) unless:

(d)   The debt to which the statutory demand relates is discharged within 15 Business Days of the date of the failure; or

(d)   The debt to which the statutory demand relates is discharged within 15 Business Days of the date of the failure; or

(e)   The party demonstrates to the satisfaction of the other party (acting reasonably) that it is able to pay all its debts as and when they become due and payable;

(f)   Has an administrator appointed in respect of it;

(g)   Has a controller within the meaning of section 9 of the Corporations Act or similar officer appointed to the whole or a substantial part of its assets or undertaking and that controller or similar officer is not removed within 15 Business Days of the appointment;

(h)   Has an order made or a resolution passed for its winding up or dissolution or it enters into an arrangement, compromise or composition with or assignment for the benefit of its creditors or a class of them;

(i)   Has any security enforced over, or a distress, execution or other similar process levied or served against, the whole or a substantial part of its assets or undertaking; or

(j)   Is subject to any event, which, under the law of any relevant jurisdiction, has an analogous or equivalent effect to any of the events listed above.





All disputes shall be handled in accordance with the Company’s dispute resolution policy.



Where the Company does not have a relevant dispute resolution policy for a type of dispute, the following process shall apply:

(a)   Negotiation. If there is a dispute between the parties relating to or arising out of this Agreement, then within 5 Business Days of a party notifying the other party of a dispute, senior representatives from each party must meet (or discuss directly via the telephone or internet) and use all reasonable endeavours acting in good faith to resolve the dispute by joint discussions;

(b)   Mediation. If the dispute between the parties relating to or arising out of this Agreement is not resolved within five Business Days of notification of the dispute under Clause 17.1, the parties must agree to submit the dispute to mediation, administered by lawyers engaged in alternative dispute resolution;

(c)   Court proceedings. A party may not commence court proceedings in relation to a dispute relating to or arising out of this Agreement until it has exhausted the procedures in this clause 17.2 unless the party seeks appropriate injunctive or other interlocutory relief to preserve property or rights or to avoid losses that are not compensable in damages.





If a party is prevented in whole or in part from carrying out its obligations under this Agreement as a result of Force Majeure, it will promptly notify the other party accordingly. The notice must:

(a)   Specify the obligations and the extent to which it cannot perform those obligations;

(b)   Fully describe the event of Force Majeure;

(c)   Estimate the time during which the Force Majeure will continue; and

(d)   Specify the measures proposed to be adapted to remedy or abate the Force Majeure.



Following a notice of Force Majeure in accordance with clause 18.1 and while the Force Majeure continues, the obligations which cannot be performed because of the Force Majeure will be suspended, other than obligations to pay money that is due and payable.



The party that is prevented from carrying out its obligations under this Agreement as a result of Force Majeure must remedy the Force Majeure to the extent reasonably practicable and resume performance of its obligations as soon as reasonably possible.



The party that is prevented from carrying out its obligations under this Agreement as a result of Force Majeure must take all action reasonably practicable to mitigate any loss suffered by the other party as a result of the party’s failure to carry out its obligations under this Agreement.



The term of this Agreement will not be extended by the period of Force Majeure.





The words in this clause that are defined in the Electronic Transactions Act 1999 (Cth) have the same meaning.



The User can direct notices, enquiries, and complaints and so forth to the Company as set out in this Agreement. The Company will notify the User of a change of details from time-to-time.



The Company will send the User notices and other correspondence to the details that the User submits to the Company, or that the User notifies the Company of from time-to-time. It is the User’s responsibility to update its contact details as they change.



A consent, notice or communication under this Agreement is effective if it is sent as an electronic communication unless required to be physically delivered under law.



Notices must be sent to a party’s most recent known contact details. All notices sent by the Company to the User shall be deemed delivered and effective when sent to the email address linked to the User’s Account.



The User may not assign or otherwise create an interest in this Agreement without the written consent of the Company.



The Company may assign or otherwise create an interest in its rights under this Agreement by giving written notice to the User.





Prevalence. Each party to this Agreement agrees to the clauses in the Important Terms and the Special Conditions. The Important Terms, any Special Conditions and the General Conditions form a single legal agreement. To the extent that the Important Terms or the Special Conditions are inconsistent with the General Conditions, the terms of the Important Terms will prevail. To the extent that the Special Conditions are inconsistent with the Important Terms, the Special Conditions will prevail.



Disclaimer. Each party acknowledges that it has not relied on any representation, warranty or statement made by any other party, other than as set out in this Agreement.



Relationship. The relationship of the parties to this Agreement does not form a joint venture or partnership.



Waiver. No clause of this Agreement will be deemed waived and no breach excused unless such waiver or consent is provided in writing.



Further Assurances. Each party must do anything necessary (including executing agreements and documents) to give full effect to this Agreement and the transaction facilitated by it.



Governing Law. This Agreement is governed by the laws of European Union. Each of the parties hereby submits to the non-exclusive jurisdiction of courts with jurisdiction there.



Severability. Any clause of this Agreement, which is invalid or unenforceable is ineffective to the extent of the invalidity or unenforceability without affecting the remaining clauses of this Agreement.