WHO’S WHO IN SERVICE
1. Trainee / Commis:
An apprentice. Helps with preparation, like polishing cutlery and glasses.
2. Commis de Rang or Runner:
Plays a supportive role to the Station Head Waiter. Helps with clearing and re-setting.
3. Station Waiter:
Makes recommendations and takes the Guests’ orders.
4. Station Head Waiter:
Might make menu and wine recommendations and take orders. Oversees Station Waiters.
5. Wine Steward or Sommelier:
Responsible for the service of alcoholic drinks. Has great knowledge of all drinks, especially wine.
6. Maître d’hôtel or Head Waiter: Has a supervisory role. Able to assist Station Waiters as well as the Restaurant Manager.
7. Reception Head Waiter: Handles reservations. Greets Guests as they arrive at the restaurant.
8. Restaurant Manager: In charge of organization and administration. Ensures that all aspects of service run smoothly.
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