THE FIVE SENSES IN GUESTS AREA - Food and Beverage Service Training #4

1. Sight:

First impressions are formed through sight. Ensure that everything is a delight to view.

2. Smell:

Aromas in the dining room should appeal to Guests. There is nothing worse than an unpleasant smell while eating.

3. Hearing:

Sound may not be something that Guests pick up immediately. If you notice a sound that could bother them, do something about it.

4. Touch:

Relates to everything we feel, including the Guest’s environment or sense of space.

5. Taste:

One of the main reasons Guests visit your establishment. Add to Guests’ taste experience through your menu recommendations, and delivering the food and beverages promptly, as they were intended.

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