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The Five Senses in Guest Areas

The five senses play an integral role in the dining experience, and the very best restaurants strive to create a dining experience which appeals to all the senses.


Sight:

First impressions are formed through sight. Ensure that everything is a delight to view.


Smell:

Aromas in the dining room should appeal to Guests. There is nothing worse than an unpleasant smell while eating.



Hearing:

Sound may not be something that Guests pick up immediately. If you notice a sound that could bother them, do something about it.


Touch:

Relates to everything e feel, including the Guest's environment or sense of space.


Taste:

One of the main reasons Guests visit your establishment. Add to Guest's taste experience through your menu recommendations, and delivering the food and beverages promptly, as they were intended.



Touch: A sticky or dirty chair is disgusting.

Sight: A dirty napkin is revolting.

Smell: Poor personal hygiene is unpleasant.

Hearing: Loud music can be distracting.

Taste: Cold coffee is not what Guest ordered!

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