DUTIES AND CHECKLISTS
Everyone in the restaurant has particular duties to perform. Everyone in the team needs to work together. Checklists should be designed in such a way that duties and tasks are divided evenly so that everything gets done in as little time as possible.
A checklist is a to-do list. Every time you do something, tick it off on your list. Checklists ensure three things:
a. Certainty.
You and your supervisor can be certain that you will remember everything you need to do, before and after service.
b. Consistency.
Checklists ensure that every detail is consistently of the highest standard, thus ensuring excellent quality.
c. Accountability.
Everyone knows what duties and tasks they are responsible for. This means that if things don’t get done, someone can be held accountable.
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